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Exchanges

It’s simple and convenient to exchange your ticket online. You may exchange your ticket(s) to a different date up until 24 hours before the performance is scheduled to begin.

Exchange fee: 40 kr per ticket

Follow these steps:

  • Open the confirmation email containing your tickets sent to you by the Göteborg Opera when you made your purchase.
  • Click “View orders” to see your receipt.
  • Click the “Change tickets” button and follow the instructions.

Terms and conditions for exchanges

  • You can change your ticket(s) up until 24 hours before the performance.
  • You can change your ticket to a different performance of the same production, subject to availability.
  • When you change tickets, the Göteborg Opera charges an exchange fee of 40 kr per ticket. You pay this fee when you change the ticket. (If you change your ticket more than once, it costs 40 kr per ticket each time.)
  • You can change your ticket at opera.se. If necessary, you can also change tickets manually at the Göteborg Opera box office.
  • If you exchange your ticket for a more expensive ticket, you must pay the difference when you exchange your ticket. If you exchange your ticket for a cheaper ticket, the difference will not be refunded.

 

Performance cancellation

In the rare event that a production or event cannot be performed, it will be cancelled. In such cases we will contact all ticket holders either by email or mobile phone. You will be given the option of either receiving a refund for the cost of your ticket or exchanging your ticket for another performance date. Repurchase or exchanges must be made within 3 weeks from the cancelled performance or event. Administrative fees are non-refundable.

A change in the repertoire, change of venue or a partially-performed production or event does not constitute a cancelled performance and is usually non-refundable.

Read our full terms and conditions here

Ticket cancellation

Peace of mind in case things don’t turn out as planned.

If you purchase cancellation protection (avbokningsskydd), you may cancel your ticket up to 4 weeks prior to the performance date. You buy cancellation protection at the same time as your ticket, and must to be purchased per ticket to be valid, not per group of tickets to the same performance. The cancellation protection only applies for the performance you purchased it for. The price of the ticket will be refunded.

In the event of illness or criminal damage, you may cancel up until the day before the performance, in which case you’ll receive a gift voucher equivalent to the price of the ticket. Cancellation due to illness or criminal damage must be verified with a medical certificate or a police report.

Price: 40 kr per ticket

Terms and conditions for cancellation protection

  • Cancellation protection entitles you to return your ticket up to four weeks before the performance date.
  • In the event of illness or criminal damage, you can exchange your ticket for a gift voucher up until the day before the performance date. You will need a medical certificate or police report to verify the exchange. This also applies if you are prevented from attending the performance due to theft, an accident or the death of a relative. In cases where a medical certificate or police report is required, the Göteborg Opera must receive the forms no later than a week after you requested the cancellation.
  • Cancellation protection can only be purchased together with a ticket.
  • The cancellation protection is only valid once per purchased ticket, and only for a specific performance date.
  • The cancellation protection fee and any service charges are non-refundable.
  • Cancellation and return of tickets can only be done by contactin the Göteborg Opera box office on tel. +46 31 13 13 00 or sending an email to biljetter@opera.se.