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Venue information

The Opera house is a large building with several floors which contain food and drink service, cloakrooms, toilets and more. Read this page for more information, and don't forget, our staff are on hand to help you with any questions you may have.


There is a touch screen in the foyer near the ticket office which has an interactive map. The map shows which entrance is nearest your seat, as well as information about elevators, toilets, cafés, wardrobes and more. Click here to see the map (it will open in a new tab).


Cloakrooms can be found on all floors. Choose the cloakroom that is nearest to the section you are sitting in to avoid long queues.


Toilets are available on all floors.

There are often much shorter queues to bathrooms on higher floors than the ground floor. Please use these if you are able, to minimise queues on the ground floor.


You can buy performance programmes in the box office, Opera shop or cloakrooms. Learn more about our programmes here.

Restaurant, bar, and cafe

  • The restaurant is at the opposite end of the foyer from the main entrance. Just continue around the curve of the high windows past the cafe and you will see it.
  • The cafe is in the middle of the foyer. During the interval you can also buy from a selection of the cafe menu at each of the cloakrooms.
  • The Opera Bar is two floors up, directly above the main entrance.

Click here to learn more about meals and refreshments, as well as how to pre-order

In the foyer

How to find your way, and what to do when you arrive.

What time should I arrive?

What happens if I arrive late?

What should I wear?

When is the box office open?

What payment methods do you accept?

Do I need to print my ticket, or can I show it on my mobile?

Where are the toilets and wardrobe?

May I take a suitcase or larger bag with me?

About the bag restriction

Where can I buy a programme?

Where can I pick up a copy of the season programme?

May I take photos or video, or record the music?

Is it OK to leave my mobile on silent mode?

How long is the intermission between acts?

Are there extra cushions available for children?

I have a hearing impairment. Do you have anything to assist me?

Can you help me with my wheelchair?

I use use a mobility aid (a walker, crutches or a cane) – what assistance is available for me?

May I bring my bicycle battery in to the foyer?

How may I leave flowers for on-stage performers?